Eargo
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Marcos, CaliforniaI ordered the EARGO NEO hearing aids that were fully paid by my Federal Employee Health Benefit plan in April 2000. Very pleased for the first several months, then had to get replacements.
- 4 levels of sound amplification
- Work well for the first couple of months
- No cost replacement of failed hearing aids
- Not reliable operation - hearing aids fail after several months
- More maintenance than shown in their online instructions
Preferred solution: Let the company propose a solution
User's recommendation: Go to a professional audiologist for their testing and recommendation. I did that years ago and paid for the Wydex over the ear hearing aids. EARGO seemed to be better with rechargable batteries and less intrusive appearance.
Want to return 2 pairs of ineffective hearing aids...total crap..no better than $299 amplifiers
User's recommendation: DO NOT BUY...MANY SUPERIOR PRODUCTS FOR LESS$$$$
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Verified Reviewer | Marlboro Township, New JerseyJust got them and my iPhone won't recognize my charger
- Like the way they feel
Preferred solution: My hearing aids to work
Poor performing Product and Customer Service
The Eargo hearing aids worked wonderfully for the first 30 days though lost performance over time. Even after proper cleaning they were no longer useable after several months.
Eargo agreed to replace the product, though if I wish to get their upgrade, I would have to spend an additional $2000. Since the first pair did not work for under 6 months, I certainly do not plan to spend more in hope that the upgrade would be better.
What makes the situation worse now is that we have never been able to speak with an agent since then to make replacement arrangements.
We now have to look into other products at a loss of over $2000 for the original set
- Work well for the first couple of months
- Lousing customer service after purchase
- Poor performance
Preferred solution: Full refund
User's recommendation: Do not take the chance with this product your health may be in danger
Zero replacement, $900. more
User's recommendation: Be aware
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Verified Reviewer | Columbus, OhioProduct Replacement and Horrible Company Policy
Let me start this review by saying I am 90% satisfied with the product itself. I have the NEO HI FI.
My girlfriend knew I was very excited about the prospect of these hearing aids. She Purchased a set for me brand new in a sealed box for Christmas. I assumed she had bought from the Company. I was anxious to charge these and give them a try.
The left hearing aid was at a whisper while the right was great. This is where the the nightmare with this company begins. I call customer service and ask about warranty service. They ask for my email address and I tell them they were purchased by my girlfriend and I have no Idea what email she used.
I gave them a couple of hers and nothing came back as a purchaser email. I'm thinking to myself what difference does this make. Clearly this is their product, if it fell from the sky they should take care of any problems. I talked to her to find out that she had purchased them on Ebay.
I read the fine print that says they will not warranty any purchased on Ebay. So I call them and told them I understand you have a policy of not covering Ebay purchased Eargo's. I don't agree with it but I am willing to pay almost $300 additional dollars to act as a no warranty covered item to get a replacement. I was totally amazed at the response.
They not only told me they would not service my purchased Eargo as a out of warranty product but recommended I buy a whole new set.to remedy the problem. What company does this? I am writing reviews of their policy. I am also a television anchor reporter and letting several thousand people know how bad this companies policy is.
This is a product that can not be forged it is their product. again i was willing to pay a non warranty charge and they said "NO". I Wonder if they know what i would have said to thosands of viewers if they would have been decent about taking care of me.
The benefit to them from a News veteran with 26 years on TV that people trust. Sometimes you step over a 20.00 to pick up a dime.
- Rechargeable good for a full day
- No customer service
Preferred solution: Let the company propose a solution
User's recommendation: Customer Support Polices way to Rigid
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Verified Reviewer | Hilliard, OhioEARGO COMPLAINT UPDATE I FILED
- Are free and function
- Tickle my ears
I have been trying to talk to customer service for a week with no avail . I have ex 2000 hearing aids and they don’t work , they won’t charge please tell me who to send them to or have someone call m
Unreasonable service.
I replaced my left side EARGO NEO hi-fi aid under warranty. My warranty ended 1 week after I receiver my free replacement hearing aid from Eargo.
Approximately one week later, my replacement hearing aid stopped working (one frigging week). Note that my original warranty ended approximately 1 week after I received my replacement. So...now, according to your agent that I just spoke to, I have to pay $250 to get another replacement. Shouldn't I be able to get another free replacement for the one that lasted just one week after I got it?
If not, then that's just a crime.
I am extremely disappointed with your product and service. rfrisz@***.com
- Na na na
User's recommendation: Don't buy, they are too fragile. Custom service is bad.
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Verified ReviewerCan’t seem to help us.
- Good as long as you keep it clean the correct way
- Helped hearing
- Customer service could be better
- Not getting right part after prolonged waiting
- Poor response to needed part
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Sarasota, FloridaComplaint
Preferred solution: To have the left hearing aid replaced at N/C
User's recommendation: Do not buy this product.
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Verified Reviewer | Saint Louis, MissouriInferior product
Preferred solution: Deliver product or service ordered
User's recommendation: Don't get eargos
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Verified ReviewerFailure to Honor Trial Period
- Cheap and discrete
- Reliability
Preferred solution: Full refund
User's recommendation: My problem may be unique to heavy earwax
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Henderson, NevadaCustomer service is not responding to email a return level
Preferred solution: Full refund
User's recommendation: Beside to get return information before purchasing.
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Verified ReviewerHorrible Quality
Purchased 1 set in 2016 and really liked the performance and near invisible nature of the product. I wore them from 7am to 10pm generally without problem.
However, every 3 or 4 months one of the units would fail. As I wanted Eargo to be successful and as an electrical engineer able to determine the difference between a cleaning issue and a hardware/software problem, I regularly worked with the techs in troubleshooting. Eargo happily exchanged the units for another one but I always felt like I was getting a refurbished unit...which of course failed within the next 4 - 5 months. After 3+ years of exchanging, Eargo indicated I was way beyond the end of warranty and they made me buy a new set for $2500 or so.
I was semi happy as I hoped the quality was improved. Based on my experience, I purchased the 2nd year of warranty. The quality was slightly improved as I would get 6 months of working before failing...but they happily replaced each time. Again, I felt I was getting a refurbished unit.
Now, my 2 year warranty has ended and Eargo wants to sell me an upgrade for $2500. While I like the product, the poor quality is leading me buy a different product. Hearing aids last between 3 and 7 years. Eargo's units last 6 months...or as long as the warranty with replacements.
My concerns were validated when I looked at reviews on Amazon. Amazon indicated that the number of complaints were so high that I could not file a review as I didn't buy through Amazon; this explains a great deal.
At this point, I would estimate the cost/year to hear (here) is about $1000/year...but only because of extensive use of the warranty. I find the aggravation of periodically losing hearing and requiring/using the warranty process to be unacceptable.
In this day in age, the warranty should be for the exception process when a small number of products fail to meet quality expectations, not the norm or the foundation of the standard business model. Can you imagine exchanging your computer every 4 to 6 months because it failed?
- Rechargeable good for a full day
- Frequent failures requiring exchanges
Preferred solution: I would like replacement of the current failed unit and another year of warranty on both the current working unit which is only 8 months old, as well as the replacement unit if provided by Eargo
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EARGO finally sent a detailed cleaning procedure for their hearing aids that I have followed, and this now works as it did orginally. Angela Goodrich is now my "go to" person at EARGO, as she listened to my complaint that the right hearing aid was very low in sound volume, and got her company to send me a replacement. By April 7th, it will be two years of using these hearing aids, and I will be quite interested to find out if they will honor any further no cost replacements.