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In one year 3 hearing aides stopped working.They replaced 2 and want 400$ for the third one.I will not pay a penny because they are junk.Talked on phone to company but they did not help but they want you to buy the more expensive hearing aides at more money than the...
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Anonymous
WayneO

Thanks for the info, I was getting ready to buy Eargo, now I changed my mind. Sounds like a scam..??

Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. We'd like to look into your account history to get a better idea of your Eargo experience, and to see how we can help from here. Would you kindly e...

1.5
#1378212
Charging case for units is defective after several months of use making it impossible to recharge hearing aids. Units gave some benefit and were pretty comfortable when inserted, but they need to be charged to function. Hearing aids are worthless if you can’t recharge...
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Eargo
Eargo
Eargo Verified Representative

Thank you for taking the time to comment. It’s important to understand about 80% of our device failures are due to wax or oil getting into the device, which affects how well t...

1.0
I liked
  • Good design
I didn't like
  • Bad quality
#1372750
I recently ordered a sample kit of the Eargo hearing aids. After I received it I realized that it was too large for my ear canals which are quite narrow. My "personal hearing guide", Seena H {{{Redacted}}}, called me and I told him about the size problem. I then...
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Anonymous
nolike

Very unprofessional customer service;

Eargo
Eargo
Eargo Verified Representative

Thank you for trying Eargo and for your comment. We’re sorry to hear this, and would like to look into your Eargo experience. Could you please email us at social@eargo.com so ...

#1370761
I ordered a free sample online. They traded, sold, and/or gave my email to every email scammer and spammer available, and I’m sure they are laughing all the way to the bank. I will also be reporting them to the FCC and FTC, and possibly the OIG, and electronic crimes...
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. We call and email new-to-Eargo clients with the information they provide us to confirm their level of hearing loss, since Eargo was designed for ad...

#1357274
I clicked on an ad which offered a free hearing aid. A screen appeared to be filled out. I did. Another screen appeared and I filled it out. Next a screen said the hearing aid was on it's way. Later I received an email which stated that there were no electronics in the...
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Eargo
Eargo
Eargo Verified Representative

When a new-to-Eargo client requests a sample kit from try.eargo.com, one of our personal hearing guides will call or email the client with the information provided on the requ...

#1354166
Bought the Eargo devices. One was DOA. Called, had a great experience regarding getting a replacement device. This was my first set of hearing aids and what I found since wearing these...all they do is amplify sound...not going to work in the long run as I have to...
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Anonymous
Ted Robinson

Good info and your range of hearing lose helps me to conclude that they may not be for me

Eargo
Eargo
Eargo Verified Representative

We appreciate you taking the time to comment on your Eargo experience. While we wish it read differently, we’d like to see how we can help now. Could you please email us at so...

2.2
I liked
  • Simplicity
I didn't like
  • Customer service and quality of sound
#1333022
I purchased EARGO hearing aids on 7/17/2018. They arrived about a week late. I found that the aid for my right ear does not seat properly in my ear canal. My canal has a sharp right angle and only about 1/2 of the aid fits into that canal. The left ear aid fits ok but...
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Eargo
Eargo
Eargo Verified Representative

Our audiologists can determine whether Eargo is right for each client based on a client-provided audiogram. When an audiogram isn’t available, proprietary processes allow for ...

Anonymous
Realist

If you don't go to a PERSON to get tested and fitted for hearing aids, the fault is with YOU and no one else. You don't get mail-order glasses or any other prosthetics, do you...

1.0
I didn't like
  • Lousy customer service after purchase
  • Return conditions
#1332303
I have been shopping for new hearing aids for about 4 months. My existing pair still work but I want to get something that doesn't drape over the back of my ears. Eargo looked as if was the answer. I spoke to a rep and hi answers to my questions were right in line with...
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. It sounds like you may have purchased your behind-the-ear hearing aids at Costco, a retailer we’re aware that sells a rechargeable style at this pr...

#1326996
They will do anything to please including replacing any thing eg. new charger etc. Every thing but refund you're money. Total SCAM.Had great hopes.The presentation , the charger, the bells and oh so many slaps. Bottom line, everythings is wow; except the performance of...
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Eargo
Eargo
Eargo Verified Representative

Apologies for the early send. We can help at social@eargo.com.

Eargo
Eargo
Eargo Verified Representative

Thank you for taking the time to comment. This isn't the Eargo experience we'd like our clients to have. Could you please send us an email with the information you provided ou...

#1326531

Contact Eargo

Mailing Address:
Eargo Inc.
295 North Bernardo Avenue Suite 100
Mountain View, California 94043
United States
Phone:
(650) 351-7700
More
Same experience as previous posters. Purchased Eargo approximately 1.5 yrs ago and was told they are no longer servicing this model. Apparently the Eargo business model is planned obsolescence. I was told by the Eargo rep (after he told me I was SOL on getting mine...
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Anonymous
Realist

PT Barnum said it best... How many people do you think buy sight-unseen medical devices that are supposed to operate INSIDE the body? I would wager ZERO. When you break your a...

Anonymous
Don Schultz

I tried the non-functioning samples, and liked the fit. Thought maybe I was on to something good, But no user tuning. Minimal factory tuning and a $500 charge for that. Going ...

#1323146