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I purchased a set of Eargos but soon returned them. I followed the instructions given to me and they acknowledged that they received the return and a refund would be processed shortly. The refund never came, so I called and was told they would process it in just a day...
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. Could you please get in touch with us at social@eargo.com, and we'll work with your Personal Hearing Professional and our client care team to resol...

Anonymous
Anonymous

What is "Eargo" ? You never told us. Advice : stay away from the state attorney general. They will not help you but instead will check YOU out from the day you were born and s...

I liked
  • Were very friendly before i made a purchase
I didn't like
  • Will not return my money but say that they have
#1443046

I can’t say good enough things about Eargo so far. I hear very well now. I used to say What a lot. I had gone to two specialist and tried 10K hearing aids. They didn’t feel right and they fell out periodically. Another place said my ear canals were too small. Eargo...
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Eargo
Eargo
Eargo Verified Representative

Thank you for trying Eargo, and we appreciate your comment. We are happy to hear that Eargo is helping you hear more of life! Our Personal Hearing Professionals are h(ear) for...

#1427642
Now, December 6th promises and excuses but no replacement. "will ship on Monday" What? This is a hardship for me and my wife. If you are thinking of purchasing an eargo product, think again. I am beginning to think this company is a fraud.
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment, ThisCat785. We would like to look into your account to check on the status of your replacement. Could you kindly send an email to social@eargo.com ...

1.0
I liked
  • Product works and the customer service is excellent
  • No batteries required
  • Compact and non visible
I didn't like
  • Lousy customer service after purchase
  • Just want to sell their product
  • Return conditions
#1416843
I saw an ad saying "try this hearing aid for 6 weeks free." I called them and left my phone number. A lady called me back and asked questions about my hearing loss. ( So far so good.) After 5 minutes of general conversation, she says let me put you in touch with our...
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Eargo
Eargo
Eargo Verified Representative

Hi ShyMouse, thank you for your comment. You're right that our trial program does require you finance through a third-party partner. However, one of the benefits of the trial ...

#1393850
Indicated I was interested online in eargo and was bombarded by marketing calls. They will not stop coming. Conveniently unclear when saying company name. Then ask if I can hear them. Really!! Asked to be put on do not call list numerous times, blocked numbers and yet...
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Eargo
Eargo
Eargo Verified Representative

When a new-to-Eargo client reaches out with interest about our hearing aids, we’ll contact them to learn whether Eargo is right for their hearing loss, since we were designed ...

#1382678
Both sets after 4 months when totally out cant get replacments they are under warranty It has been two + weeks.No one knows what the other one is during.DONT PAY 2200.00 FROM THERE JUNK !
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NumerousRaven260
NumerousRaven260

Doesn't sound like the same customer service I've experienced. They reach out.

Eargo
Eargo
Eargo Verified Representative

We'd like to look into your Eargo experience to see whether there is anything we can do to support. Could you please email us at social@eargo.com, and we'll connect you with y...

#1382573
Tracking number shows label was made but package was not turned over to Fedx.Been waiting and all I. Get is run around. Been reading reviews on pissedoff consumers. Maybe I need to get a refund . Most reports says they received JUNK I hope that is not the case.
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment and letting us know more about your Eargo experience. We would like to help you resolve your current outstanding request for a warranty replacement ...

#1380731
Waiting for warranty replacement after both units went bad at same time after 4 months.I am getting run around when replaced or shipped.They sent me a package with no eargos in it.NO ONE KNOWS WHAT THEY ARE DOING.
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment and letting us know more about your Eargo experience. We would like to help you resolve your current outstanding request for a warranty replacement ...

2.0
#1380705
In one year 3 hearing aides stopped working.They replaced 2 and want 400$ for the third one.I will not pay a penny because they are junk.Talked on phone to company but they did not help but they want you to buy the more expensive hearing aides at more money than the...
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Anonymous
WayneO

Thanks for the info, I was getting ready to buy Eargo, now I changed my mind. Sounds like a scam..??

Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. We'd like to look into your account history to get a better idea of your Eargo experience, and to see how we can help from here. Would you kindly e...

1.5
#1378212

Contact Eargo

Mailing Address:
Eargo Inc. Headquarters
1600 Technology Drive, 6th Floor
San Jose, California 95110
United States
Phone:
(650) 351-7700
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I have been reading the reviews and am a bit surprised at some of the responses. I received my trail package and was clearly informed that these were non-working units. These were only to determine the feel. I debated on going forward and decided to proceed since I had...
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Anonymous
Anonymous

most helpful and positive - thank you

Anonymous
Phil H

From what I have gleaned reading multiple reviews the Eargo devices lack quality control, warranty duration, high tech features and have a relatively short life span as the ba...

#1376502