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I have been shopping for new hearing aids for about 4 months. My existing pair still work but I want to get something that doesn't drape over the back of my ears. Eargo looked as if was the answer. I spoke to a rep and hi answers to my questions were right in line with...
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. It sounds like you may have purchased your behind-the-ear hearing aids at Costco, a retailer we’re aware that sells a rechargeable style at this pr...

#1326996
They will do anything to please including replacing any thing eg. new charger etc. Every thing but refund you're money. Total SCAM.Had great hopes.The presentation , the charger, the bells and oh so many slaps. Bottom line, everythings is wow; except the performance of...
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#1326531
Same experience as previous posters. Purchased Eargo approximately 1.5 yrs ago and was told they are no longer servicing this model. Apparently the Eargo business model is planned obsolescence. I was told by the Eargo rep (after he told me I was SOL on getting mine...
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Anonymous
Don Schultz

I tried the non-functioning samples, and liked the fit. Thought maybe I was on to something good, But no user tuning. Minimal factory tuning and a $500 charge for that. Going ...

Eargo
Eargo
Eargo Verified Representative

Our Client Care team would like to see how we can help you. Could you please email us at social@eargo.com with the email address you used when speaking with our team, so we ca...

#1323146
THIS IS AN EMAIL SENT TO THE COMPANY I have tried to use your hearing aid now for over 6 months, very disappointed. Is what I have found is that for the trial period you have a rep call all the time to convince you that you need to keep trying them and that they will...
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Anonymous
Anonymous

I am glad you told how bad they are, saves me from fooling with them.

1.0
I didn't like
  • Just want to sell their product
#1320522
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Eargo - Denied my free trial with below credit history

So I just applied for the trial of eargo. I have below credit history. And I guess that is why I was denied. However, I had a friend apply, who has excellent hearing and credit, and they denied her. What a scam.
1.4
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1306270
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Eargo - Works well

Right device appears not to function
4.8
Details
Additional Fees
Additional Services
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1305668
I BOUGHT EAR GO AIDS FEW MONTHS AGO PAID IN FULL I HAVE REAL POOR HEARING FIVE DAYS AGO THE AID CAME OUT OF RIGHT EAR UNNOTICED TO ME. I KNOW THE DAY BUT NOT WHEN I SEARCHED HOURS FOR FOUR DAYS NO SUCCESS TRIED TO CALL EARGO BY PHONE TO FIND WHAT I COULD DO COULD NOT...
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Anonymous
gyndocal

A hearing aid falling out of one's ear canal is a real problem--one that the company should manage, although I understand why a company would be reluctant to provide one or tw...

Eargo
Eargo
Eargo Verified Representative

Thank you for your comment, ChiefHammerheadShark. We certainly understand where you're coming from in regards to clients having a tough time speaking on the phone, which is wh...

3.0
I didn't like
  • Customer service
  • Ear insertion item undependable came out using
#1290851
Unfortunately just after a year one of my hearing aid started acting up then inquired for any repair said they don’t repair, not even bother to ask but offered to buy again another pair. They said they are not making those models anymore. That’s means every year your...
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Anonymous
DB

Same experience. Apparently the Eargo business model is planned obsolescence. I was told by the Eargo rep (after he told me I was SOL on getting mine repaired) that even the c...

Eargo
Eargo
Eargo Verified Representative

We feel terrible about your first experience with the original Eargo device. A few clients had some issues with the early version of the product, but over the last three years...

#1232520
As a senior who wears professional hearing aids and did extensive research on the subject, I can inform seniors that amplified hearing devices you buy on-line are not the answer to your problem. Each person, most seniors, who suffer hearing loss require a professional...
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Anonymous
Bob E

Anyone who spends $5k on a mail order 'device' for hearing is a risk taker that's out of my league.

Anonymous
Matt

This isn't a review, it's a general statement saying "you need specialty hearing aids from a hearing doctor which cost more than these". This post is absolutely useless to any...

#1169202

Contact Eargo

Mailing Address:
Eargo Inc.
295 North Bernardo Avenue Suite 100
Mountain View, California 94043
United States
Phone:
(650) 351-7700
More
I found Eargo Customer Service very good, My problem is with the quality of their devices, both the earbuds and the battery, They have sent me replacements of both more than once and I am still having problems with the left earbud and the battery. For some reason, I am...
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Anonymous
Jeff

Not pissed, generally satisfied. But I have the same problem with units in my left ear - three have now failed while the original Right keeps humming along. Weirdly, the left ...

Anonymous
Larry

Eargo 's response to these customer complaints are totally non-reassuring! The complaints are mainly about the poor quality of the device. They basically stop working within...

#1160080