Most helpful review

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Verified Reviewer
New Reviewer

Eargo fails its customer

Eargo fails its customer
Update by user Sep 08, 2022

update 9-9-2022-- Eargo has done absolutely nothing to try to remedy the failure of its hearing aids and the App that controls them.

Update by user Aug 09, 2022

Customer Service states they are aware of the APP not working with my phone and numerous other newer phone models, but they are not doing...

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1 comment
#2231926

We sincerely apologize for any feelings of disappointment with our product and support. We appreciate your feedback.

We understand your frustration regarding app compatibility. Please contact our Client Care team by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000.

ID
#3837827 Review #3837827 is a subjective opinion of poster.
Pros
  • Sound is great
Cons
  • Unreliable
  • Does not work as promised
Loss
$2800
Preferred solution
The company should rework their APP to work with the newer cell phones or disclose this failure in all of their advertising. To me this is a warranty issue. It is NOT PERFORMING as sold, so repair or replace or refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Left hearing aid issue

I did what you suggested and everything is good...Gave everything a good cleaning and left hearing aid came back to life.

User's recommendation: these units are so small that it takes very little debris to block their operation !

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ID
#4158128 Review #4158128 is a subjective opinion of poster.
Location
Roanoke, Virginia
New Reviewer

Resolved: Mistake

Update by user Nov 21, 2022

Misunderstanding! I was never Pissed.

Original review posted by user Oct 22, 2022
I was trying to reach customer service to commend the associate who helped me the most with my issues.. She was professional, kind and patient throughout! I suggested that she get a raise or a promotion. Soo-the email I sent apparently never went to the correct department!! Next time Ill call!

User's recommendation: Eargos are awesome! Purchase them!

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Resolved
ID
#4095184 Review #4095184 is a subjective opinion of poster.
Location
Pine Island, New York
New Reviewer

Faulty device

1 device was not working. Spoke to rep who tried to solve issue and then to sales on replacement and or newer style.
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ID
#4089286 Review #4089286 is a subjective opinion of poster.
Pros
  • Nice format for hearing aids
Cons
  • No office locally
Loss
$295
Preferred solution
Trying to get old 2 year device to work again
New Reviewer

Faulty device