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Unfortunately just after a year one of my hearing aid started acting up then inquired for any repair said they don’t repair, not even bother to ask but offered to buy again another pair. They said they are not making those models anymore. That’s means every year your...
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Eargo
Eargo
Eargo Verified Representative

We feel terrible about your first experience with the original Eargo device. A few clients had some issues with the early version of the product, but over the last three years...

#1232520
As a senior who wears professional hearing aids and did extensive research on the subject, I can inform seniors that amplified hearing devices you buy on-line are not the answer to your problem. Each person, most seniors, who suffer hearing loss require a professional...
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Anonymous
Jim

Great information. Thank you

Eargo
Eargo
Eargo Verified Representative

Eargo is an FDA-registered, Class I hearing aid. Please see our FAQ page (under "What is the difference between a hearing aid and a PSAP (Personal Sound Amplification Device)?...

#1169202
I found Eargo Customer Service very good, My problem is with the quality of their devices, both the earbuds and the battery, They have sent me replacements of both more than once and I am still having problems with the left earbud and the battery. For some reason, I am...
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Anonymous
Jeff

Not pissed, generally satisfied. But I have the same problem with units in my left ear - three have now failed while the original Right keeps humming along. Weirdly, the left ...

Anonymous
Larry

Eargo 's response to these customer complaints are totally non-reassuring! The complaints are mainly about the poor quality of the device. They basically stop working within...

#1160080
After two days I knew the Eargo hearing aids would not work for me. Terrible interference noise when near an ultrasonic cleaner. Tapping noise when I use a ring enlargement tool (I am a jeweler) caused the hearing aids to change setting levels. Beep-beep-beep. I called...
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Eargo
Eargo
Eargo Verified Representative

Thank you for trying Eargo, and we're sorry to hear it wasn't the right hearing aid for you. It's been a busy season for our team, and we apologize for the delay in getting in...

2.4
#1152788
I purchased my Eargos Plus about 3-4 weeks ago. I was told I would get a follow up customer service call in 1 week which I did but I missed the call by a few minutes. I called back immediately and left a message. No response after several days. It was over Thanksgiving...
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Eargo
Eargo
Eargo Verified Representative

Hi Joselle, Thank you for letting us know it's been difficult to get in touch with Randy. He's one of our (personal) favorite personal hearing guides, and a pretty popular guy...

2.7
I liked
  • Small
  • No batteries required
  • Compact and non visible
I didn't like
  • Customer service
#1148719

Mine failed 4 times in the first year. They sent replacements but now I am out of warranty. Do not throw your money away. I have read many other reviews and my experiences seems to be typical. Do your research, look online and make your own judgement. The reviews on...
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Anonymous
Holly

Out of warranty....which is 90 days! They failed several times. So the last time it was after 90 days....2k for something that's only guaranteed for 90 days???I've researched ...

Eargo
Eargo
Eargo Verified Representative

Hi John,Thank you for your comment.Our customer care team offered you discounted pricing on a new set of Eargo hearing aids as your device was out of warranty.The offer is sti...

1.0
I didn't like
  • Warranty
#1122224

I replaced my Eargo aids replaced at least 4 times and the charger twice. I paid approximately $2000 and now they are out of warranty. Eargo wants me to pay $1500 for a new set. I explained I have a confidence problem and to pay them again would not make sense. Do your...
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Anonymous
Anonymous

I broke down and bought the new models. Why? I like the way you can't tell you are wearing them. 2 weeks in and the sound quality is much better. I will update on the overall ...

Eargo
Eargo
Eargo Verified Representative

Hi John, Thank you for your comment. Our customer care team offered you discounted pricing on a new set of Eargo hearing aids as your device was out of warranty. The offer is...

#1116949

There is not a hearing aid on earth that will restore your natural hearing. The only thing hearing aids do is make the mumbling louder. When the natural little hairs (cilia) in your ears are gone (caused by aging) so is your brain's ability to interpret sound waves...
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Anonymous
Anonymous

I agree completely. Thank you.

Eargo
Eargo
Eargo Verified Representative

Did you have a question about Eargo's hearing aids or our process we could help address? Let us know hear, or at 1-800-481-1302. We're all ears!

#1108324

I was interested after I saw their ad until I read the reviews. They had a guy who had to add a complaint about the VA and President Obama's "lack of support for the VA". Stupid to allow someone to politicize their advertising. My husband has gotten several hearing...
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. Eargo does not favor one party over another, but we support our reviewers' right to free speech about the candidates and policies they choose to su...

#1107059

Contact Eargo

Mailing Address:
295 North Bernardo Avenue, Suite 100
Mountain View, California 94043
United States
Phone:
(650) 351-7700
More
I normally wouldn't do this but it annoyed me. I emailed them about their hearing aid and told them that I was going for my hearing test. They called me several times asking what was going on. So far so good with customer service. After I received my test results I...
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Eargo
Eargo
Eargo Verified Representative

Hello, Thank you for your comment.We have offices located in Nashville, TN that have been impacted by recent weather associated with Hurricane Irma. Because of this, our custo...

1.0
#1100943