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1.7

I have worn hearing aids for many years. When I first received the EARGO hearing aids and used them for a few months I was VERY pleased.

Then the trouble started, first one aid stopped working then another, then another etc. I am now on my fourth replacement. I do not normally write reviews or complaints but now I feel that EARGO has left me no choice. To be fair, the customer service folks are very polite and friendly, but that's it.

Trying to get to a person on the phone is a major problem: Firstly: You always receive a voice message stating that "We are experiencing high volumes. You can leave a message and someone will get back to you the next business day" They also recommend that you go online for assistance. Well forget online. It is USELESS.

No one ever gets back to you. Secondly: When you finally get a human to speak with then go through a number of cleaning steps, e.g., "Did you clean them with a brush, is the wax guard clean or does it need to be changed, is the Flex clean and is the mic area clean. My answer to all the above is YES. I also state that I clean the hearing aids with an alcohol pad.

They respond favorably . Thirdly: They ask that you speak with a tech. This could take days. This means phone tag or, like today, when you insist on waiting for a technician they transfer you to someone and no one is on the line.

I must stress that I am very meticulous about keeping good care of my hearing aids. The frustration level with the EARGO hearing aids is off the charts. I would NEVER RECOMMEND them to anyone!

The price is high and the product is atrocious!! If I could give them zero stars I would.

User's recommendation: DO NOT Purchase From EARGO.

Preferred solution: Reliable Product.

Eargo Cons: Staff is polite.

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Guest

I'm in the same boat (sinking) every thing you said I've been going thru exactly. I'm going to the BBB site and write a complaint in hope that other people don't get sucked in.

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