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New Reviewer
3 comments

I have been reading the reviews and am a bit surprised at some of the responses. I received my trail package and was clearly informed that these were non-working units.

These were only to determine the feel. I debated on going forward and decided to proceed since I had a 45 day trial. I received my working samples and about 2-3 weeks later the right ear device stopped working. I called in and received immediate assistance.

Eargo sent me a replacement right away and I have been wearing it for 3 days. All seems fine now.

It does take some getting use to having a device in your ear. I believe I need a bit more time to make a determination of the benefit but so far there are no issues with customer service.

Reason of review: Good customer service.

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Guest

most helpful and positive - thank you

Guest

From what I have gleaned reading multiple reviews the Eargo devices lack quality control, warranty duration, high tech features and have a relatively short life span as the batteries are not replaceable. One character on a different website says the packaging is cute!! For 2k I would rather have it come in a bag and be a better value.

Eargo

Weโ€™re happy to hear Eargo is helping you hear more of life! Thank you for sharing your excellent Eargo experience.

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