Product: Eargo Hearing Aids Clear all filters (6 of 6 reviews match)
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Unfortunately just after a year one of my hearing aid started acting up then inquired for any repair said they don’t repair, not even bother to ask but offered to buy again another pair. They said they are not making those models anymore. That’s means every year your...
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Eargo
Eargo
Eargo Verified Representative

We feel terrible about your first experience with the original Eargo device. A few clients had some issues with the early version of the product, but over the last three years...

Product
Eargo Hearing Aids
#1232520
I found Eargo Customer Service very good, My problem is with the quality of their devices, both the earbuds and the battery, They have sent me replacements of both more than once and I am still having problems with the left earbud and the battery. For some reason, I am...
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Anonymous
Jeff

Not pissed, generally satisfied. But I have the same problem with units in my left ear - three have now failed while the original Right keeps humming along. Weirdly, the left ...

Anonymous
Larry

Eargo 's response to these customer complaints are totally non-reassuring! The complaints are mainly about the poor quality of the device. They basically stop working within...

Product
Eargo Hearing Aids
#1160080

Mine failed 4 times in the first year.They sent replacements but now I am out of warranty. Do not throw your money away. I have read many other reviews and my experiences seems to be typical. Do your research, look online and make your own judgement. The reviews on...
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Anonymous
Holly

Out of warranty....which is 90 days! They failed several times. So the last time it was after 90 days....2k for something that's only guaranteed for 90 days???I've researched ...

Eargo
Eargo
Eargo Verified Representative

Hi John,Thank you for your comment.Our customer care team offered you discounted pricing on a new set of Eargo hearing aids as your device was out of warranty.The offer is sti...

1.0
Product
Eargo Hearing Aids
I didn't like
  • Warranty
#1122224

I replaced my Eargo aids replaced at least 4 times and the charger twice. I paid approximately $2000 and now they are out of warranty. Eargo wants me to pay $1500 for a new set. I explained I have a confidence problem and to pay them again would not make sense. Do your...
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Anonymous
Anonymous

I broke down and bought the new models. Why? I like the way you can't tell you are wearing them. 2 weeks in and the sound quality is much better. I will update on the overall ...

Eargo
Eargo
Eargo Verified Representative

Hi John, Thank you for your comment. Our customer care team offered you discounted pricing on a new set of Eargo hearing aids as your device was out of warranty. The offer is...

Product
Eargo Hearing Aids
#1116949
I purchased the Eargo aids for 2000.00. After about 3 months, the right aid stopped going through the different sound profiles and after several attempts with the company it was finally exchanged for one that works. A month ago the left aid started doing the same thing...
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Anonymous
S. Phillips

For some reason I can not get this page to update as being resolved - so I'll just leave this here:I am happy to report that I was contacted by the Company and they agreed to ...

Anonymous
Eargo

Hello, We're sorry to hear this has been your Eargo experience so far and we'd like to make it right. Please call us at 1-800-481-1302 and press 2 for Client Care. We're all e...

2.1
Product
Eargo Hearing Aids
#1076024
I bought Eargo hearing aids. One of them is not working and I have contacted the Eargo company on several occasions however they never bothered to reply. Bad service, or rather, no follow up service at all!!!.
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Anonymous
Marlene

Gee. Complaint logged Jan 02 and Steve from Eargo - steve.eagon@eargo. finally responded April 20th. How kind of him, especially since no one else from Eargo responded or ca...

Anonymous
Steve Eagon - Head of Sales -

Hello. I'm terribly sorry you have experienced difficulty with not only a defective hearing device, but also communication with Eargo. I would like to personally assist you an...

2.1
Product
Eargo Hearing Aids
#984141