Product: Eargo Hearing Aids Clear all filters (0 of 21 reviews match)
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Eargo - Beep,beep,beep in left ear. Purchased in September 2017.

I have talked to Eargo customer no-service several times. Told to switch the left to right device in charger, told to clean with an eraser,or alcohol. Nothing has worked. I have a red light on the charger. I can have a replacement for $399.00. The frustrating thing is, there is no Corporate email to reach anyone of importance. I paid $2000.00, got a little over a year's use. Also, my Eargo's ( new ones cost $1400.00 now, as they are offering new and improved) they should deduct the cost of a replacement and send it for the $500.00 price i paid, instead of charging for a replacement. Very dissatisfied with this Company,for their lack of compassion for Senior Citizens. AJ LeClair
1.0
Details
Additional Fees
Additional Services
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Layout of Store
Prescription Services
Price Affordability
Product or Service Quality
Reliability
Value for money
Product
Eargo Hearing Aids
I liked
  • Simplicity
  • Small
  • No batteries required
I didn't like
  • Nt fee after paying 2000 and have it last one year
  • Will not return my money but say that they have
  • Just want to sell their product
#1448940
Despite only using Eargos infrequently -- noisy conventions -- each side quit working within a few months. Had both replaced but it took several weeks to get a replacement -- customer service is evidently not a priority. Unlike hearing aids which have a warranty of...
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Anonymous
Phil

Reading the fine print. the batteries are not replaceable. With a maximum battery life span of 3 years and possibly less, I calculate the minimum cost of use at over $2 per da...

Product
Eargo Hearing Aids
#1432939

I can’t say good enough things about Eargo so far. I hear very well now. I used to say What a lot. I had gone to two specialist and tried 10K hearing aids. They didn’t feel right and they fell out periodically. Another place said my ear canals were too small. Eargo...
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Eargo
Eargo
Eargo Verified Representative

Thank you for trying Eargo, and we appreciate your comment. We are happy to hear that Eargo is helping you hear more of life! Our Personal Hearing Professionals are h(ear) for...

Product
Eargo Hearing Aids
#1427642
Now, December 6th promises and excuses but no replacement. "will ship on Monday" What? This is a hardship for me and my wife. If you are thinking of purchasing an eargo product, think again. I am beginning to think this company is a fraud.
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment, ThisCat785. We would like to look into your account to check on the status of your replacement. Could you kindly send an email to social@eargo.com ...

1.0
Product
Eargo Hearing Aids
I liked
  • Product works and the customer service is excellent
  • No batteries required
  • Compact and non visible
I didn't like
  • Lousy customer service after purchase
  • Just want to sell their product
  • Return conditions
#1416843
I ordered Eargo hearing aids and they arrived in two days. When wearing them they are virtually invisible because they are dark, tiny, and fit completely in the ear canal. They're comfortable because they're suspended in the ear canal, not filling the canal completely.
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5.0
Product
Eargo Hearing Aids
I liked
  • Product works and the customer service is excellent
#1393064
Indicated I was interested online in eargo and was bombarded by marketing calls. They will not stop coming. Conveniently unclear when saying company name. Then ask if I can hear them. Really!! Asked to be put on do not call list numerous times, blocked numbers and yet...
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Eargo
Eargo
Eargo Verified Representative

When a new-to-Eargo client reaches out with interest about our hearing aids, we’ll contact them to learn whether Eargo is right for their hearing loss, since we were designed ...

Product
Eargo Hearing Aids
#1382678
Both sets after 4 months when totally out cant get replacments they are under warranty It has been two + weeks.No one knows what the other one is during.DONT PAY 2200.00 FROM THERE JUNK !
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NumerousRaven260
NumerousRaven260

Doesn't sound like the same customer service I've experienced. They reach out.

Eargo
Eargo
Eargo Verified Representative

We'd like to look into your Eargo experience to see whether there is anything we can do to support. Could you please email us at social@eargo.com, and we'll connect you with y...

Product
Eargo Hearing Aids
#1382573

Tracking number shows label was made but package was not turned over to Fedx.Been waiting and all I. Get is run around. Been reading reviews on pissedoff consumers. Maybe I need to get a refund . Most reports says they received JUNK I hope that is not the case.
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment and letting us know more about your Eargo experience. We would like to help you resolve your current outstanding request for a warranty replacement ...

Product
Eargo Hearing Aids
#1380731
Waiting for warranty replacement after both units went bad at same time after 4 months.I am getting run around when replaced or shipped.They sent me a package with no eargos in it.NO ONE KNOWS WHAT THEY ARE DOING.
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Eargo
Eargo
Eargo Verified Representative

Thank you for your comment and letting us know more about your Eargo experience. We would like to help you resolve your current outstanding request for a warranty replacement ...

2.0
Product
Eargo Hearing Aids
#1380705
In one year 3 hearing aides stopped working.They replaced 2 and want 400$ for the third one.I will not pay a penny because they are junk.Talked on phone to company but they did not help but they want you to buy the more expensive hearing aides at more money than the...
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Anonymous
WayneO

Thanks for the info, I was getting ready to buy Eargo, now I changed my mind. Sounds like a scam..??

Eargo
Eargo
Eargo Verified Representative

Thank you for your comment. We'd like to look into your account history to get a better idea of your Eargo experience, and to see how we can help from here. Would you kindly e...

1.5
Product
Eargo Hearing Aids
#1378212