3.3K views
New Reviewer
3 comments

I saw an ad saying "try this hearing aid for 6 weeks free." I called them and left my phone number. A lady called me back and asked questions about my hearing loss.

( So far so good.) After 5 minutes of general conversation, she says let me put you in touch with our FINANCE DEPT. Now a guy tells me the price is $2400.00. If I qualify they will sign me up with SYNCHRONY Finance Co. I told him I am familiar with Synchrony.

Synchrony actually allows you to buy a big ticket item with no interest over a period of 6 to 12 months) I like Synchrony. NOW THE PROBLEM IS...THIS GUY WANTS ME TO OBLIGATE MYSELF WITH SYNCHRONY FOR $2400.00 BEFORE I HAVE EVEN HAD THE PRODUCT IN MY HANDS!!!!!!!! I TOLD HIM I ABSOLUTELY WILL NOT DO THAT WITHOUT HAVING TRIED THE HEARING AID FIRST!!!!!! DO NOT GIVE THEM YOUR INFORMATION!!!!

YOU WILL OWE THIS MONEY TO THE CREDIT CARD COMPANY!!!!!

When I tried to call them back to really let them know what I thought, the phone call could not go through!!!!!!! hang up!!!!!!!

Reason of review: Unethical practices for free trial period!!!!.

Location: El Cajon, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Ergo's TV add is in poor taste

Guest

Hi Shymouse, you have a 0 balance when you return Eargo during your trial period and use the Care Credit financing-the Personal Hearing guide explains how you may try them with financing IF you dont want to use your debit card/credit card to pay up front Care Credit gives you a 0% option, and a lot of clients do not have a 0% cards. If you return them during your trial period you pay nothing, and Eargo takes care of the shipping.

There is no restocking fee so it is a 100% Risk Free Trial. For obvious reasons, Eargo cannot send out digital hearing aids without an agreement in place....I am sorry you missed the chance to try them because of the misunderstanding. You are NOT paying anything when you try them with the Care Credit 0% trial BUT we do have to run the credit to ensure they are paid for when you love/keep them. A charge for the full amount is on the first statement and is fully refunded if you return them during your trial.

Because Synchrony Requires a first payment at day 30, that is when you make your first payment but if you change your mind after day 30 but during the 45 days, that initial payment is also refunded when they chargeback the total amount/0 balance it. I hope that helps clarify things, and if you change your mind and want to see what awesome service you get from me as a Personal Hearing Guide call Mae at 615.739.1640 Regards, Maegan

Eargo

Hi ShyMouse, thank you for your comment. You're right that our trial program does require you finance through a third-party partner.

However, one of the benefits of the trial is that we provide clients 45 days to test our modern hearing aids and whether they're right for their mild to moderate, high-frequency hearing loss.

If they are not, clients can return the devices within those first 45 days, no questions asked. If you have additional questions or concerns, we're all ears at social@eargo.com or 1-800-481-1302.

Eargo Reviews

  1. 84 reviews
  2. 55 reviews
  3. 26 reviews
  4. 15 reviews
  5. 25 reviews
Eargo reviews